Here are some of the projects I have worked on.
Mercedes-Benz USA
Browsing for a car isn't a smooth ride.
This project explores and exposes the usability issues inherent in the website of Mercedes-Benz USA. I conducted a detailed analysis against known usability heuristics including suggestions for improvement.
- Heuristic evaluation
- Contextual inquiry
Waiter.com
An unappetizing interface frustrates users.
In-person usability testing protocols challenged users to complete tasks based on common use cases for the website. As part of a holistic piece of research, my team measured effectiveness, efficiency and satisfaction through an analysis of split-screen video footage of users.
- Usability testing
- Task-based and goal-based analysis
- User Interviews
- Microsoft Expression Studio 3
Want to make a difference? It should be easy!
The GivingWorks team wanted a research project completed in 11 weeks to prepare for a redesign of their main web page. I developed a multi-phase research strategy for this project.
- Novel participatory design methods
- Usability testing of semi-functional prototypes
- User interviews
- Online surveys
- Morae Manager
SJSU Events App
Redesigning a key feature of an app
A collaborative project with students from Software Engineering allowed my team to evaluate and redesign an app, complete with a high-fidelity, fully interactive prototype.
- Expert evaluation methods
- Usability testing & user evaluations
- Card sorting
- Storyboarding
- Prototyping
Academic Research
Projects of a more theoretical nature.
I've been involved in a number of research projects, both as a primary investigator or as an assistant to other researchers.
- Statistics & Data Analysis
- Grant writing
- APA-style research writing
